We want your shopping experience at Pink Plush Boutique to be as smooth as possible from beginning to end! We hope you love each item you receive, but we do understand that sometimes issues may arise. Please see our returns policy below. If you have any questions, please email us at email@example.com.
RETURN INFORMATIONPink Plush Boutique will gladly accept returns on any non-clearance items within 14 days of purchase.
- Item must be unworn and in new / unused condition.
- Returns must be dropped at the postal office within 7 days of processing the return. After 7 days, return will be canceled.
- Please note that customers are responsible for all shipping costs on returns / exchanges, unless the item is defective or other issues occur for which Pink Plush Boutique is at fault. All clearance / sale items are final. Our return label fee is typically $2.50-$5 per item.
- Items returned in used condition will be refused.
HOW DO I MAKE A RETURN?
- Please submit your return request by logging into your account. Once you log in, click the order and item and select the return reason. If you would like us to provide a return label, the cost is $2.50-$5 per item. If you would like to provide your own, you can do so as well.
- To Exchange, please process your return as normal and include a note, in the note section with the size/design you would like to exchange items for. Returns / Exchanges are processed within 3-5 business days of receipt.
RETURNS FOR TUMBLERS / DRINKWARE
ALL DRINKWARE IS NON-RETURNABLE. Please contact us if you hay any questions regarding sizing or designs shown.
RETURNS FOR HOLIDAY ITEMS
Please be sure to read all notes regarding sizing on holiday items. Returns/ exchanges for any holiday items that are returned or exchanged less than 7 days before the holiday or clearance/sale items will incur a 25% restocking fee and will be refunded as store credit. Holiday orders cancelled during production with less than 10 days before the holiday will incur a 25% restocking fee and will be refunded as store credit as our items as custom made to order.
RETURNS FOR SHOES
Shoes returns are processed as normal, however, due to high shipping costs, exchanges are not allowed. To order a new size, you will need to return the original size and re-order size needed.
RETURNS FOR SWIMSUITS
Swimsuits cannot be returned or exchanged. Please use size chart to ensure you select the best size.
RETURN FOR PERSONALIZED ITEMS
- We do not allow returns/exchanges for personalized or customized items. Please double check to make sure all personalization and designs are correct. We recommend double checking your confirmation email to ensure your shipping address, personalization, design, size/s, etc are all correct.
- If changes need to be made, please contact us asap so changes or adjustments can be made to your order.
- If there is a mistake on our end, we will be glad to fix it or offer you a refund.
LOST, STOLEN AND DAMAGED ITEMS
Pink Plush Boutique is not responsible for lost, stolen or damaged items and recommend you send it back using an insured courier. We highly recommend you make sure you are provided with a tracking number or delivery confirmation and keep this for your records and possible for our reference.
REFUSED OR UNDELIVERABLE PACKAGES
Refused / undeliverable packages are subject to return shipping costs that vary by shipping method used in the original order. If you choose not to have your order re-delivered we can refund you the cost of the items but the original shipping cost and the undeliverable charge from the courier will be deducted from the refund.
Pink Plush Boutique will refund the cost of the returned merchandise as soon as we receive the delivery, and send you an email to confirm that the return has been completed. Refunds are in the form of original payment, such as the credit card used for the order. If the refund is applied to your credit card, your credit card company may take up to 7 additional business days to post the refund to your account.
HOW DO I CHANGE OR CANCEL MY ORDER?
If you need to make any changes to your order, please email us at firstname.lastname@example.org immediately after making your purchase. We are open Monday-Friday from 9:00 AM-4:30 pm MST.
HOW DO I KNOW IF MY ORDER WAS PLACED?
Once your order is complete, a confirmation email will be sent to the email address associated with your account.
WHAT IF SOMETHING IS WRONG WITH MY ORDER?
If you have a problem with an order or a damaged item from this store, please contact us through the Contact page or email us at email@example.com. Please note, we are unable to re-ship any items until the original item is returned and/or received and processed as being in new, unused condition.