RETURNS AND EXCHANGES
We want your shopping experience at Pink Plush Boutique to be as smooth as possible from beginning to end! We hope you love each item you receive, but we do understand that sometimes issues may arise. Please see our returns policy below. If you have any questions, please email us at firstname.lastname@example.org.
Pink Plush Boutique will gladly accept returns on any non-clearance items within 14 days of purchase. The item must be unworn and in new / unused condition with original sales tags attached. To return items, please click here to process your return.
*Please note that customers are responsible for all shipping costs on returns, unless the item is defective or other issues occur for which Pink Plush Boutique is at fault. All clearance / sale items are final.
RETURNS FOR SHOES
Shoes returns are processed as normal, however, due to high shipping costs, exchanges are not allowed. To order a new size, you will need to return the original size and re-order size needed.
RETURNS FOR HOLIDAY ITEMS
Please be sure to read all notes regarding sizing on holiday items. Returns/ exchanges for any holiday items that are returned or exchanged less than 7 days before the holiday or clearance/sale items will incur a 25% restocking fee.
RETURN FOR PERSONALIZED ITEMS
There are no returns or exchanges on monogrammed or personalized items. However, If there is a mistake on our end, we will be glad to fix it or offer you a refund. With this being said, PLEASE follow all directions when placing a custom order and double check that everything is correct.
HOW DO I MAKE A RETURN?
Please submit your return request by clicking here. If you would like us to provide a return label, the cost is $3-$5. If you would like to provide your own, you can do so as well. Please contact us at email@example.com if you have any questions or concerns.
LOST, STOLEN AND DAMAGED ITEMS
Pink Plush Boutique is not responsible for lost, stolen or damaged items and recommend you send it back using an insured courier. We highly recommend you make sure you are provided with a tracking number or delivery confirmation and keep this for your records and possible for our reference.
REFUSED OR UNDELIVERABLE PACKAGES
Refused / undeliverable packages are subject to return shipping costs that vary by shipping method used in the original order. If you choose not to have your order re-delivered we can refund you the cost of the items but the original shipping cost and the undeliverable charge from the courier will be deducted from the refund.
Pink Plush Boutique will refund the cost of the returned merchandise as soon as we receive the delivery, and send you an email to confirm that the return has been completed. Refunds are in the form of original payment, such as the credit card used for the order. If the refund is applied to your credit card, your credit card company may take up to 7 additional business days to post the refund to your account.
HOW DO I CHANGE OR CANCEL MY ORDER?
If you need to make any changes to your order, please call us at firstname.lastname@example.org immediately after making your purchase. We are open Monday-Friday from 9:00 AM-4:30 pm MST.
HOW DO I KNOW IF MY ORDER WAS PLACED?
Once your order is complete, a confirmation email will be sent to the email address associated with your account.