FAQs

All orders ship from Chandler, Arizona. 
In stock items ship within 2-4 business days through USPS First Class Mail.

Questions or concerns?

Contact us at pinkplushboutique@gmail.com or 480-292-8329

(M-F 9-4:30 Arizona Mountain Time)

  • Orders are shipped Monday through Friday.
  • Please allow 2-4 business days to process all orders, including expedited shipping options
  • Orders received after 1 p.m. Arizona Mountain Time, holidays, or weekends will begin processing the next business day. 

FAQ

What is this store's return and exchange policy?

  • Pink Plush Boutique will gladly accept exchanges or issue refunds on any non-clearance items within 14 days of purchase. The item must be unworn and in its original condition with original sales tags attached. To exchange or return items, please email us at pinkplushboutique@gmail.com and we will provide details on how to return the piece to us. Following the receipt and inspection of the returned item, you will be contacted within 1-2 days with information on your exchange or refund.

Please note that customers are responsible for all shipping costs on returns or exchanges of online purchases, unless the item is defective or other issues occur for which Pink Plush Boutique is at fault.  All clearance / sale items are final.

  • Pink Plush Boutique will not be responsible for lost or stolen package if it shows delivered to the address provided.
  • Pink Plush Boutique shall not be liable for any delay in the delivery or shipment of goods, or for any damages suffered by reason of such delay or damaged caused by freight handling.

RETURN / EXCHANGES FOR HOLIDAY ITEMS

Please be sure to read all notes regarding sizing on holiday items. Returns/ exchanges for any holiday items that are returned or exchanged less than 7 days before the holiday or after that holiday will incur a 25% restocking fee. 

RETURN / EXCHANGES FOR PERSONALIZED ITEMS

There are no returns or exchanges on our monogrammed or personalized items.   However, if there is a mistake on our end, we will be glad to fix it or offer you a refund.  With this being said, PLEASE follow all directions when placing an order and double check that everything is correct.

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

Even though some items are handmade or customized for you, each order is a high importance to us. In-stock items ship within 2-5 business days, personalized items ship within 7-10 days, and pre-orders ship within 1-2 weeks. Once shipped most domestic orders take anywhere from 2 to 7 business days to arrive depending on the efficiency of your local postal service. International shipping delivery times may vary between 2 and 4 weeks.

WHAT IF SOMETHING IS WRONG WITH MY ORDER?

If you have a problem with an order from this store, please contact us through the Contact page or give us a call at 480-292-8329.